Home / Watch Problems
Start with the symptom
What is your watch doing?
You do not need to know the caliber, service name or failed part. Describe the behavior and any recent event that changed it.
Start with photos — screen the job before shipping
Physical inspection — final scope comes from the watch
Approval first — no surprise billable repair work
Symptoms are useful
when they are specific.
“It stopped” is a start. “It runs for two hours after winding, then stops crown-down” is even better. These pages explain what different patterns can mean without pretending to diagnose a watch from a browser.
Watch stoppedMechanical, quartz and solar watches stop for different reasons.Running fastRegulation, magnetism, impact and movement condition.Running slowRate, amplitude, power and service condition.Won’t windMovement design, crown/stem and winding-train faults.Low power reserveWinding efficiency, mainspring and excess friction.Second hand jumpingOften a low-power indication on certain quartz or solar calibers.Day / date problemQuickset, changeover and calendar-mechanism faults.Fog or moisture insideWater intrusion can continue causing corrosion after the fog clears.Cracked crystalMaterial, fitment, gaskets and water-resistance considerations.Broken crown or stemThe fault may be in the case hardware or inside the movement.
Something different?
Submit the watch even if the symptom is not listed. Include what changed, when it changed, whether the watch was dropped or wet, and what happens when you try to wind, set or charge it.
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