Home / Watch Problems
Start with the symptom
What is your watch doing?
You do not need to know the movement or failed part. Just tell us what the watch is doing and anything that happened before the problem started.
Symptoms are useful
when they are specific.
“It stopped” is enough to start. If you know that it runs for two hours after winding, loses five minutes a day or only stops in one position, include that too.
Watch stoppedMechanical, quartz and solar watches stop for different reasons.Running fastRegulation, magnetism, impact and movement condition.Running slowRate, amplitude, power and service condition.Won’t windMovement design, crown/stem and winding-train faults.Low power reserveWinding efficiency, mainspring and excess friction.Second hand jumpingOften a low-power indication on certain quartz or solar calibers.Day / date problemQuickset, changeover and calendar-mechanism faults.Fog or moisture insideWater intrusion can continue causing corrosion after the fog clears.Cracked crystalMaterial, sizing, gaskets and water-resistance considerations.Broken crown or stemThe fault may be in the case hardware or inside the movement.
Problem not listed?
Send the repair request anyway. Tell us what changed, when it changed, whether the watch was dropped or wet, and what happens when you try to wind, set or charge it.
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