Start your repair.

Request professional repair for a watch you plan to send to our bench. Tell us what it is doing; photos and model details are helpful but optional. We’ll review the request and email the next step before you ship.

Ship with the label we provideFinal estimate after inspectionApprove your estimate first

Plan for the repair: crystal or crown/stem work starts at $95; common Japanese automatic service at $225; common Swiss automatic service at $295. Eco-Drive and unusual repairs are quoted individually. Parts and condition affect the final price. Return shipping is additional. Full cost guide.

Start online — send photos and watch details

Safe, prepaid & insured shipping — simple packing instructions included

You approve the estimate — before any repair begins

Repair intake

A few details are all we need to start.

We review your request and share preliminary guidance where possible. If accepted, our email links to a short shipping-details form. Complete it to receive your prepaid, insured inbound label. The final repair quote comes after inspection, and work starts only with your approval.

Photos that helpFront/dial, caseback and crown side. Include damage close-ups when relevant.

Reference numbers helpThe caseback often identifies the model, caliber or case family.

Symptoms and previous findingsTell us what happens, such as “runs for two hours and stops.” Include any earlier diagnosis or attempted repair; we confirm the cause at the bench.

Watch valueUse the optional value range so we can arrange the right insured shipping service before the watch moves.

Step 1 of 2

Tell us about your watch

Just the brand and problem are needed. You can add photos or model details if you have them.

Watch brand *

What would you like repaired? *

Add watch details (optional)

Model / reference

Movement / caliber

Watch type

Approximate age

Approximate replacement value

Repair type

Previous repairs or other details

Add photos (optional)

Photos help us review the watch. You can submit without them.

Front / dial

Caseback

Crown / side

Damage / additional photo

Large photos are resized for upload. The originals on your device are not changed.

Step 2 of 2

Where should we reply?

First name *

Last name (optional)

Email *

Phone (optional)

We’ll review your request and email the next step. If accepted, you’ll enter your shipping address and watch value to receive your prepaid, insured inbound label. You approve the final quote after inspection; no repairs begin before your approval. Return shipping is additional.