Service terms.
The operating rules for estimates, parts, shipping, payment, declined repairs, warranty and customer property.
1. Initial reviews and estimates
Information or pricing provided before physical inspection is preliminary. The recommended repair and price may change after the watch is opened, tested or otherwise inspected. We do not begin repair work until the customer approves the written estimate, except any diagnostic fee specifically disclosed and authorized beforehand.
2. Additional problems discovered during repair
If additional damage or parts needs materially change the approved repair, Watch Repair Anywhere will request additional authorization before performing the additional work.
3. Parts and repair method
Repairs may use original manufacturer parts, compatible replacement parts, donor parts or complete replacement movements depending on availability, economics and the approved estimate. If a movement replacement or materially non-original visible component is proposed, it will be identified rather than represented as a traditional overhaul.
4. Vintage, modified and previously repaired watches
Older or modified watches may contain non-original, worn, altered or previously damaged components. Originality cannot be guaranteed unless specifically documented. Cosmetic refinishing, polishing, dial work and replacement of visible original components are not included unless authorized.
5. Water resistance
No original factory water-resistance rating is promised merely because the watch is repaired, opened or resealed. Any water-resistance statement must be based on the condition of the case and testing actually performed after service.
6. Inbound shipping and risk
When Watch Repair Anywhere provides an inbound label, that shipment is tracked and insured under the applicable carrier and insurance terms. The customer must use the provided label and follow the packing instructions. Any shipping charge to the customer is disclosed before it is due. Higher-value watches may require different handling.
7. Return shipping
Return shipments are tracked and insured under the applicable carrier and insurance terms. The shipping method and any charge are stated on the estimate or invoice. If an estimate is declined, the watch is returned and any return-shipping or diagnostic charge disclosed in advance remains due.
8. Payment
Payment is due before a completed watch is returned unless written trade-account terms state otherwise.
9. Warranty
Repairs are covered according to the published warranty policy and any different terms stated on the estimate or invoice.
10. Unrelated future failures
A repair warranty applies to the work performed, not to every unrelated component in the watch. Vintage and heavily worn watches can develop independent failures after service.
11. Customer-supplied parts
Customer-supplied parts are used only when accepted in writing. Fit, authenticity, condition and durability may not be verifiable, and warranty coverage may be limited accordingly.
12. Unclaimed watches
Customers are responsible for maintaining current contact information and responding to estimates, payment requests and return-shipping questions. Any abandoned-property process will follow applicable law and written notices rather than an arbitrary forfeiture rule.
13. Manufacturer affiliation
Watch Repair Anywhere is not affiliated with or endorsed by watch manufacturers unless expressly stated. Brand and model names are used only to describe the watches and services covered by these terms.
14. Contact
Questions about these terms may be sent to repairs@watchrepairanywhere.com.