Privacy policy.
How information submitted through Watch Repair Anywhere is used and stored.
Information you provide
When you submit a repair request, trade inquiry or contact form, we may collect your name, email address, phone number, watch brand/model, repair description, service history, approximate value range and photographs you choose to upload.
How we use it
We use this information to evaluate repair requests, communicate estimates and repair status, maintain service and warranty records, prevent fraud or spam and operate the business.
Service providers
The website is hosted through Netlify, and Netlify Forms processes website submissions. Business email and customer communication may be handled through Google Workspace. We may also use payment, shipping, analytics or customer-management providers as needed to operate the service. Material changes to how customer information is handled will be reflected in this policy.
Photos and repair records
Watch photographs and repair records may be retained when reasonably useful for diagnosis, warranty history, dispute resolution, fraud prevention or future service. We do not promise permanent storage of uploaded photos.
Website analytics and repair-source records
We use Google Analytics and Google Ads tags to measure website use and successful repair requests. When available, we also save advertising click identifiers, campaign tags, the landing-page path and the referring website hostname in your browser for up to 90 days, and attach these source details to a submitted repair request. These records help us relate advertising to accepted requests, received watches and paid repairs. The browser source-capture feature respects Global Privacy Control and an explicit disabled analytics setting. Source information already submitted with a repair request remains part of the business record. Contact us with questions about that record.
Marketing
We do not sell customer information. A repair request does not automatically enroll you in unrelated promotional email.
Security
No internet service can guarantee perfect security. We use commercially reasonable account and service controls and limit customer information to systems used to operate the repair process.
Your questions
For questions about personal information associated with your repair, email repairs@watchrepairanywhere.com.
Policy changes
This policy may be updated as operational tools change. The current version will be posted on this page.