Safe shipping starts with tracking and insurance
The label we provide includes tracking and shipping insurance, and our packing instructions show you how to protect the watch in transit. You do not need to choose a carrier or arrange insurance yourself. If a watch needs different handling because of its value, we arrange that before it ships.
1. Start with the repair form
Send the watch details and optional photos. We review the request and share preliminary guidance where possible. After acceptance, use the link in our email to provide your shipping address and watch value. We then email your prepaid, insured inbound label and packing instructions. Please wait for that label before mailing the watch.
2. Pack the watch securely
Photograph the dial, caseback, sides and any existing damage. Wrap the watch so the case, crystal and bracelet cannot rub against one another, place it in a rigid inner box or protective container, then place that inside a sturdy shipping box with enough padding that it cannot move.
3. Attach the label and drop it off
Please ship your watch within 10 days of receiving your label. Use the label we send you and take the package to the carrier shown on it. If you need more time, reply to our email before shipping so we can check your label. Tracking starts with the carrier scan, so keep the drop-off receipt until the watch has been received.
4. We return it with insured, tracked shipping
After the approved repair is complete and payment is settled, we package the watch securely and send it back using insured, tracked shipping. You receive the tracking information when the return shipment is created.
What not to send
Leave the original presentation box, extra straps and unrelated accessories at home unless we specifically ask for them. The watch and anything directly needed for the repair are usually all we need.
Return shipping
Return shipping is additional unless specifically included in your estimate. It still applies if you decline the repair after inspection. Review repair prices before requesting a label.
Higher-value watches
Include the approximate replacement value on the repair form. That lets us arrange the correct shipping and insurance handling before the watch is sent.
Shipping checklist
- Shipping label
- Provided by us
- Insurance
- Included with the shipment
- Tracking
- Included both ways
- Packing instructions
- Included with your label
- Original watch box
- Leave it at home
- Drop-off receipt
- Keep until delivery