Watch repair FAQ.

We work on automatic and hand-wound mechanical watches, quartz, solar and Eco-Drive, Seiko Kinetic, many digital watches, crystals, crowns and stems, movement replacements and selected vintage watches. Common brands include Seiko, Citizen, Bulova, Orient, Hamilton, Tissot, Movado, Timex, Casio, Fossil and many others.

Common starting prices are listed in our Repair Cost Guide. Final pricing depends on the movement, parts and condition of the watch, so the written estimate is confirmed after physical inspection.

Start with the repair form. We review your request and share preliminary guidance where possible. If accepted, use the link in our email to provide your shipping address and watch value. We then email a prepaid, insured inbound label and packing instructions. Wait for that label before mailing your watch.

Yes. We provide a prepaid, tracked and insured shipping label and clear packing instructions. You keep the drop-off receipt and can follow the shipment from the carrier’s first scan through delivery.

Photos help us understand the problem before you ship. The final estimate comes after the watch is inspected in person, because hidden damage and parts needs are not always visible in photos.

No. We send you the work and price first. The repair starts only after you approve the estimate.

We return the watch without doing the proposed repair. Any inspection fee or return-shipping charge will be shown before it is due, and the return shipment is tracked and insured.

Turnaround depends on the movement, parts availability and the work needed. After inspection, we’ll give you a realistic time estimate for your watch.

Include the part or diagnosis with your request, along with the symptoms and any previous work. This form is for professional repair of a complete watch sent to our bench. We confirm the repair plan and parts suitability after inspection.

We use the correct part for the repair whenever possible. Depending on the watch and availability, that may be an original part, a compatible replacement, a donor part or a complete replacement movement. If a replacement changes the watch’s originality, we’ll tell you before you approve the work.

Yes. We repair everyday and sentimental watches all the time. If the repair cost is high compared with the watch’s value, we’ll explain the options and let you decide.

Usually just the watch itself. We’ll send packing instructions with your insured shipping label so you know exactly what to include. Leave the original presentation box at home unless we specifically ask for it.

Yes. Coverage depends on the work performed. See the Warranty page for details.

Only when the watch has been tested after the repair and a specific water-resistance result is stated. Opening or servicing a watch does not automatically restore its original factory rating.