How mail-in watch repair works.
Request a repair, review our response and provide shipping details to receive your prepaid, insured inbound label. Once the watch arrives, you approve the final quote before we begin the work.
Tell us about the watch
Send the brand, model if known and a short description of the problem. Photos and previous diagnoses are welcome. We review the request and share preliminary guidance where possible; you can also check our starting prices before sending it in.
Get your insured shipping label
After acceptance, use the link in our email to provide your shipping address and watch value. We then email your prepaid, insured inbound label and packing instructions. Wait for that label before mailing the watch, and ship within 10 days of receiving it.
We inspect the watch and send the estimate
When the watch arrives, we photograph it, inspect the movement and case, and send you the recommended repair and price.
You approve it, then we repair it
Nothing is repaired until you approve the estimate. If we find anything that changes the work or price, we ask you first.
We test it and send it back
After the repair is complete and payment is settled, we test the watch, package it securely and return it with insured, tracked shipping.