From your wrist
to the bench.
A mail-in repair company has to make custody, communication and approval easy to understand. This is the basic path every repair follows.
Submit the watch online
Send the brand, model/reference if known, symptoms, repair history and clear photos. You do not need to know the diagnosis.
We screen the repair
We review whether the job appears to fit the current repair scope and whether shipping the watch is sensible.
You receive current shipping instructions
Do not mail the watch before review. Packing, tracking, declared value and any special instructions depend on the job.
We document intake
When the watch arrives, its visible condition and identifying information are recorded before repair work begins.
The watch is physically inspected
The movement, case and reported symptoms are evaluated. Hidden damage or parts needs can change the scope from the preliminary review.
You receive the estimate
The proposed work and price are sent for approval. No billable repair work begins without authorization, except any diagnostic fee specifically disclosed in advance.
Repair and quality control
The approved work is completed. The checks performed depend on the repair: function, setting, timing, power reserve, calendar, charging, case operation or other relevant tests.
Payment and return
After payment, the watch is packaged and returned using the method stated on the repair paperwork. Tracking is provided for the return shipment.
If the estimate is declined
The watch is returned without the proposed repair. Return shipping and any diagnostic fee disclosed beforehand remain due.
If more damage is found
Additional billable work requires additional approval rather than being quietly added to the invoice.
If the repair is not a fit
We would rather decline or refer a job than experiment on a watch outside our current repair scope.