A broken stem is not always only a stem
If part of the stem remains in the movement or the setting mechanism was damaged when it broke, the repair can extend beyond fitting a replacement.
Screw-down crowns add another layer
On divers and sport models, worn crown or tube threads can affect sealing and usability. Water resistance should be tested after relevant case work rather than assumed.
Crown position tells a story
Tell us whether the crown pulls out normally, whether the watch winds, whether time/date can be set and whether the failure happened suddenly.
Original versus compatible parts
Part choice depends on the model, availability, customer goals and whether originality matters.
How the mail-in process works
Submit the watch details and photos first. If the repair appears appropriate, we provide current shipping instructions. Final scope and price follow physical inspection, and billable repair work begins only after authorization under the service terms.